We aim to never make any mistakes however we understand that from time to time mistakes

happen.

We honestly want to offer the very best service to every customer and would love

feedback should your experience with us be less than what you expect.

In the rare occasion that

you suffer from a technical failure of any of the products we fit we aim to have the issue resolved

within 48 hours of first acknoldglent of the issue.

Step 1 : Reporting the issue

Please call us to report the issue by calling our main line and selecting option 3 or 4. In addition to

this you can report an issue by email to [email protected] or [email protected] or via Text

Message/WhatsApp to 07583462094.

Step 2 : Triaging the issue

We completely understand that it is very frustrating that you have chosen a product for your

vehicle and you are experiencing issues. Our technical director will then triage you appropriately.

Obviously somebody who is unable to start their vehicle will sit at a higher priority than somebody

who is having issues pairing a phone to a Dashcam. Typically most issues are resolvable remotely.

In the case that it is necessary to attend you we aim to get to you as soon as possible. Typically

on vehicles that won’t start this is within the same day, and within 72 hours for other issues.

Step 3 : Attempting to resolve the issue remotely

Its our policy for our dedicated technical team to attempt to resolve any issues remotely. This may

include a video call so that they can see exactly what’s going on. This generally takes around

15-20 minutes and may include a period where we ask you to lock the vehicle up and leave it to

fully power down. Should this be unsuccessful a service call will be authorised

Step 4 : Attending site

We absolutely aim to get to any vehicle that is not starting the same day. Due to geographical

restrictions it may be a few hours before we can get an engineer out to visit you. We completely

understand that this is frustrating in this situation we will reimburse reasonable travel costs.

In the case of software compatibility issues we aim to get to you within 72 hours and the normal

booking procedure applies.

If the issue is fixed

We are confident that any issue that may occur can be resolved on a service call. If this is the

case a member of our aftercare department will reach out 48-72 hours after the day of the service

call to make sure everything is resolved.

If the issue is not fixed (software related)

There may be instances where the user interface of the product that you have selected doesn’t

meet your expectations. In these situations we will offer you other products that do the same

security task but maybe from different manufacturers. These will always be of the same quality or

higher value than the product you have originally purchased .

In the case that a solution cannot be reached
A full refund will be given within 14 days and then a partial refund which will collate

to the time that the product has been installed up to 75% of the original fitted price of that

product only.

If the issue is not fixed (hardware related)

There may be instances where the battery management system of the car will provide fall triggers

to Dashcam and tracking systems, these will generate false alerts saying that the battery has

been disconnected, in these occasions moving the power feed solves these issues but due to

their nature they can occur up to 48 hours after the rectification work. In this case our aftercare

team will reach out to you 48 hours after the service call to make sure all is okay.

If the issue is not fixed (vehicle not starting)

We absolutely understand the stress that this causes is immense. In these very rare situations we

will have the vehicle recovered to either a main dealer or a VAT registered garage of your choice and we are liable

for any damage proven to be caused by the security system. In the interim we will cover

reasonable travel costs for the first week. We aim to get the issue sorted as soon as possible but

we are at the mercy of the dealership or garage, should the issue continue for more than 7 days

we will hire you a vehicle. This is done by you obtaining a quote to hire a vehicle and us paying for

it. We will not hire a like for like vehicle.

When the issue is fixed

We will cover the cost of any repairs proven to be caused by the security system. The invoice with

the garage will be settled before you pick the vehicle up. Our Sales Director will then call you to

discuss any compensation which will be given. The total value of the compensation will not total

more than the total original invoice. This compensation is purely at the discretion of Rhiannon and

Mike.