AUTONOX
VEHICLE SECURITY
Terms of Service
terms of service
Last Updated: May 2026
Welcome to Autonox.org. By accessing or using this website, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use this website.
1. About Us
Autonox provides vehicle security products and services including, but not limited to:
Vehicle trackers
Immobilisers
Dash cameras
Vehicle security consultations
Vehicle security installations
Throughout these Terms, “Autonox”, “we”, “our”, or “us” refers to Autonox.
2. Website Use
You agree to use this website only for lawful purposes.
You must not:
Use the website in any way that breaches applicable laws or regulations
Attempt to gain unauthorised access to systems or servers
Introduce malicious software or harmful material
Use the website to distribute spam or fraudulent communications
Copy or reproduce website content without permission
We reserve the right to suspend or restrict access to the website if misuse is suspected.
3. Product & Service Information
We aim to ensure all information on this website is accurate and up to date. However:
Product specifications may change without notice
Availability may vary
Images are for illustrative purposes only
Certain features may vary depending on vehicle compatibility
Autonox does not guarantee that all information will always be free from errors or omissions.
4. Vehicle Compatibility
Certain products and services may not be compatible with every vehicle.
Compatibility may depend on:
Vehicle make and model
Vehicle age
Existing modifications
Manufacturer systems
Electrical configuration
Customers are responsible for providing accurate vehicle information before installation or booking.
5. Installation Services
Where installation services are provided:
Installation times are estimates only. Traffic, jobs running late and engineer comfort breaks can impact appointment times. This is part of the reason we use window time slots instead of specific times.
Access to the vehicle must be provided at the agreed appointment date
Customers must ensure they are authorised to approve modifications to the vehicle
Autonox reserves the right to refuse installation where:
- A vehicle is unsafe
- The installation is not technically suitable
- Required information has not been provided
- Aggressive or abusive behaviour occurs
6. No Guarantee Against Theft
Vehicle security products reduce risk but cannot eliminate it entirely.
Autonox does not guarantee:
Prevention of theft
Recovery of stolen vehicles
Prevention of vehicle damage
Insurance approval or premium reductions
No security product can guarantee complete protection.
7. Third-Party Products
Products sold and installed by Autonox are manufactured by third-party brands.
Any manufacturer warranties remain subject to the manufacturer’s own terms and conditions.
Autonox is not responsible for:
Manufacturer defects outside warranty coverage
Third-party software outages
App or network downtime
Changes made by manufacturers
8. Pricing & Quotations
Prices displayed on the website may change without notice.
Quotes are:
Subject to vehicle inspection and compatibility
Time-limited where stated
Non-binding until confirmed
Additional costs may apply where:
Additional labour is required
Existing vehicle modifications complicate installation
Additional parts are needed
9. Payments
Payment terms will be agreed before installation or dispatch.
Failure to make payment may result in:
Cancellation of appointments
Suspension of services
Recovery and legal action where applicable
10. Cancellations & Refunds
Customers should contact us as soon as possible regarding cancellations.
Refund eligibility may vary depending on:
Whether products have been installed
Custom orders
Booking commitments
Labour already completed
Consumer rights under UK law are not affected.
11. Intellectual Property
All website content including:
logos
graphics
branding
text
photography
designs
social media content & assets
remains the property of Autonox unless otherwise stated.
You may not reproduce or use Autonox content without written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Autonox shall not be liable for:
Indirect or consequential losses
Loss of profits
Loss of business
Vehicle theft
Vehicle damage
Data loss
Delays outside our control
Nothing in these Terms excludes liability where exclusion would be unlawful.
13. External Links
This website may contain links to third-party websites.
Autonox is not responsible for:
Third-party content
External website availability
Privacy practices of other websites
14. Privacy
Use of this website is also governed by our Privacy Policy.
15. Changes To These Terms
Autonox reserves the right to update or amend these Terms at any time without prior notice.
Updated terms will be published on this page.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact
For enquiries regarding these Terms, please contact:
Autonox: 1 Cambridge Court, Harrowdene Court, Wembley HA0 2JW
Website: Autonox.org
Email: [email protected]
Installation specific terms and conditions
Thank you for choosing Autonox to secure and enhance your vehicle.
We appreciate your trust in us and look forward to helping you protect your vehicle with professionally installed security solutions.
To ensure the installation is completed safely, efficiently, and in line with industry standards, please read the following information carefully.
PARKING
We require suitable parking with the vehicle remaining within sight of the engineer whilst work is being carried out. If suitable private parking is not available, the engineer may suggest an appropriate nearby location such as a supermarket or public car park.
ACCESS REQUIREMENTS
The engineer will require access to the vehicle, including the ability to open doors, the boot, or the bonnet where necessary. You may be asked to reposition the vehicle to allow safe and suitable working access.
THE INSTALLATION PROCESS
When the engineer arrives, they will explain how the chosen system operates and answer any questions you may have before work begins.
If you are unsure about any aspect of the product or would like to discuss alternative options, please speak to the engineer before installation starts.
Once the installation begins, you will be asked to leave the engineer to work uninterrupted. After completion, a full handover will take place where the engineer will demonstrate the system and answer any further questions regarding operation and use.
WHY CAN’T I WATCH THE INSTALLATION?
We completely understand that your vehicle may be your pride and joy. However, due to the nature of vehicle security products, installations can only be completed in a limited number of suitable locations within each vehicle.
To maintain the effectiveness and integrity of the security system, engineers are instructed to vary installation locations wherever possible and internal audits are conducted to ensure compliance with industry standards and best practices.
Allowing installations to be observed would compromise the security of both your vehicle and those of future customers. For this reason, customers are not permitted to watch the installation process. This is in line with industry regulations and standards.
WHY DOES THE ENGINEER TAKE PHOTOS?
As part of our quality control procedures and industry standards, all installations are thoroughly documented with photographs. This helps us:
• maintain high installation standards
• support warranty claims
• verify installation quality
• maintain internal compliance records
Photographs are used strictly for documentation and quality assurance purposes and are stored securely in our database.
HOW LONG DOES INSTALLATION TAKE?
Most installations should take no longer than two hours, including the final handover and demonstration. Installation times may vary depending on the vehicle and the system(s) being fitted.
WHY CAN’T I HAVE A SPECIFIC APPOINTMENT TIME?
At Autonox, we believe in looking after our engineers properly. We simply couldn’t provide the service we offer without them, and our engineers are fantastic people.
As we offer mobile installations across a wide coverage area, our engineers spend a significant amount of time travelling between appointments and can be affected by motorway traffic, road closures, delays, fuel stops, meals, and comfort breaks throughout the day.
For this reason, we provide estimated arrival windows rather than exact appointment times. This allows engineers the flexibility to safely manage their routes, account for delays, and maintain installation quality without rushing jobs.
Where possible, we may also ask engineers to accommodate additional installations in the same area to maximise efficiency and reduce unnecessary travel time.
We appreciate this may occasionally be less convenient than a fixed appointment time, which is why we offer installation at your home or workplace any suitable location convenient for you to minimise disruption to your day. Our engineers will contact you to give you an ETA as soon as possible.
If you need to change the location of the install, please get in touch with us.
Any problems after your install or appointment?
Please contact our aftercare customer support team with your full name, address and a summary of your problem. They’ll do all they can to make sure everything is put right.
For more urgent technical support or vehicle issues, please call our office and press the technical support option.
Lets secure your vehicle today
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Get in Touch
Fill out the booking form and one of our Vehicle Security Experts will be in touch to offer you a booking date.
Vehicle Security Specialists
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